Live chats are a must have for every website. They are an excellent way to directly communicate with visitors on your site.
These days, most clients will visit your website before contacting you any other way. Chats enable you to answer questions quickly and easily and therefore helps to build trust with your clients and potential customers.
For your live chat to be most effective, you should either have it monitored by an agent or do this yourself.
Another way to do this would be to have a FAQ section on your chat widget, so should your chat be offline outside of normal working hours then visitors may still be able to find the answer to their question. People will expect your chat to be online during the working day and have someone ready to help them. Not having this could have a negative impact on the way your business is viewed.
To be honest, there is only one website chat solution we would recommend. Tawk…. It’s free, simple to use and ranked #1 according to users, with a 98% customer satisfaction score!
With Tawk you can monitor visitor activity in real time, collaborate and assign conversations, easily answer questions, share knowledge, and create tickets.
Tawk has a desktop and mobile app allowing you to respond to chat messages on the go. These apps give very useful and detailed insights into the visitors that browse your website. You can see how long they spent, where they are based, how many pages they visited, how many times that person has visited before and much more!
There are additional features available – these do cost but are very competitively priced. You can hire an agent to respond to incoming chats or a virtual assistant to help with your mundane tasks. Tawk offer a package with video, voice and screensharing abilities making it even easier to communicate with your clients and potential customers.
Tawk chat software is by far the best out there and gives you more free features than most, if not all other chat software.
Check out Tawk website or contact us for more details!
Get in touch with us to request your quotation